Company Name: SUMER KHAN ENTERPRISES OPC PRIVATE LIMITED
Registered Address: Shop No. S4, 2nd Floor, Motilal Shopping Plaza, Hanamkonda, Telangana – 506011, India

1. Overview

At SUMER KHAN ENTERPRISES OPC PRIVATE LIMITED, we are committed to delivering your products safely and promptly. This Shipping Policy outlines shipping methods, delivery timelines, charges, and responsibilities.

2. Shipping Methods

We use trusted courier and logistics partners to deliver our products across India. Available shipping methods include:

  • Standard Delivery
  • Express Delivery (subject to availability and extra charges)
  • Cash on Delivery (COD) service for eligible orders

Shipping method can be selected during checkout.

3. Delivery Time

  • Standard delivery typically takes 3–7 business days depending on location.
  • Express delivery may take 1–3 business days depending on availability.
  • Delivery timelines are estimates and may vary due to:
    • Remote location
    • Natural events or weather delays
    • Courier service delays

4. Order Processing

  • Orders are processed within 24–48 hours of payment confirmation.
  • Processing may take longer during holidays or high-demand periods.
  • Customers will receive an order confirmation and a dispatch notification with tracking details once the product is shipped.

5. Shipping Charges

  • Shipping charges are calculated based on product weight, dimensions, and delivery location.
  • Free shipping may be offered for orders above a certain value (as mentioned on the website).
  • Any applicable taxes or additional charges will be displayed at checkout.

6. Tracking Your Order

  • Customers will receive a tracking number once the product is dispatched.
  • Tracking can be done through our courier partner’s website.
  • For assistance, our customer support team is available to help.

7. Risk & Ownership

  • Risk of loss or damage passes to the customer upon delivery.
  • Ensure accurate shipping address to avoid delays or failed delivery.
  • SUMER KHAN ENTERPRISES OPC PRIVATE LIMITED is not responsible for delays caused by the courier company due to unforeseen circumstances.

8. Undelivered Orders

Orders may remain undelivered due to:

  • Incorrect address provided by the customer
  • Customer unavailability
  • Refusal to accept delivery

In such cases:

  • The customer may be contacted to reschedule delivery
  • Additional shipping charges may apply for reshipment

9. Damaged or Lost Shipments

  • If the product is received damaged or lost during transit, please notify us within 24 hours of delivery.
  • Keep original packaging and shipping labels for verification.
  • Claims will be handled as per our Return & Refund Policy.

10. Contact for Shipping Queries

For any shipping-related questions or assistance, please contact:

SUMER KHAN ENTERPRISES OPC PRIVATE LIMITED
Shop No. S4, 2nd Floor
Motilal Shopping Plaza
Hanamkonda, Telangana – 506011
India