Company Name: SUMER KHAN ENTERPRISES OPC PRIVATE LIMITED
Registered Address: Shop No. S4, 2nd Floor, Motilal Shopping Plaza, Hanamkonda, Telangana – 506011, India

1. Overview

At SUMER KHAN ENTERPRISES OPC PRIVATE LIMITED, customer satisfaction is our priority. We strive to deliver high-quality electrical, hydraulic, mechanical, and industrial products.

This Return and Refund Policy outlines the conditions under which returns, replacements, and refunds are accepted.

2. Eligibility for Returns

You may request a return or replacement if:

  • The product received is damaged during transit
  • The product is defective or not working
  • The wrong product was delivered
  • The product is missing parts or accessories

To be eligible for return:

  • The request must be made within 7 days of delivery
  • The product must be unused and in original condition
  • Original packaging, invoice, and accessories must be included
  • Clear photos/videos of the issue must be provided

3. Non-Returnable Items

The following items are not eligible for return:

  • Used or installed products
  • Products damaged due to improper handling or installation
  • Customized or special-order items
  • Clearance or sale items (unless damaged or defective)
  • Electrical components once installed

4. Return Process

To initiate a return:

  1. Contact us through our website or customer support with order details.
  2. Provide order number, invoice copy, and images/videos of the product.
  3. Our team will verify the request within 2–4 business days.
  4. Upon approval, return instructions will be shared.

Products should not be returned without prior approval.

5. Replacement Policy

  • If the product is defective or damaged, we may offer a replacement instead of a refund.
  • Replacement is subject to stock availability.
  • If replacement is not available, a refund will be processed.

6. Refund Policy

Refunds will be processed under the following conditions:

  • Return is approved and product passes inspection
  • Replacement is not available
  • Order is canceled before dispatch

Refund Method:

  • Refunds will be processed to the original payment method.
  • For Cash on Delivery (COD) orders, refund will be processed via bank transfer (bank details required).

Refund Timeline:

  • Refunds are processed within 7–10 business days after approval.
  • Bank processing times may vary.

7. Shipping Charges

  • Shipping charges are non-refundable unless the return is due to our error (wrong or defective product).
  • Return shipping cost may be borne by the customer unless otherwise agreed.

8. Order Cancellation

  • Orders can be canceled before dispatch.
  • Once shipped, cancellation may not be possible.
  • Refund for prepaid canceled orders will be processed within 5–7 business days.

9. Damaged Packages

If you receive a visibly damaged package:

  • Do not accept the delivery, or
  • Record a video while opening the package
  • Inform us immediately within 24 hours

Failure to report within 24 hours may affect claim eligibility.

10. Manufacturer Warranty

Many electrical and mechanical products may carry a manufacturer warranty.

Warranty claims after usage or installation must be directly handled with the manufacturer as per their terms and conditions.

11. Contact for Returns

For any return or refund request, contact:

SUMER KHAN ENTERPRISES OPC PRIVATE LIMITED
Shop No. S4, 2nd Floor
Motilal Shopping Plaza
Hanamkonda, Telangana – 506011
India

Please ensure all communication includes your Order ID and contact details for faster processing.